Privacy Policy

When you create an account, we may collect your full name, email address, mobile number, and password or authentication information.

When you place an order, we may collect information necessary to process and deliver your purchase, including name, billing address, shipping address, phone number, email address, products purchased, order details, and order history.

Payments may be processed through secure third-party payment providers. Depending on the payment method used, the payment provider may collect information such as card, bank, UPI, or other payment details.

Where payment processing is handled by a third-party provider, Fazlani Spices does not intentionally store complete payment card information on its own servers.

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, and operating system.

We may also collect pages visited, time spent on pages, referring website, website interactions, and general usage information.

This information helps us understand how visitors use our website and improve its performance and usability.

To process purchases, confirm orders, prepare shipments, deliver products, provide order updates, and manage returns and refunds.

To create and maintain your account, authenticate your login, manage your profile, maintain your order history, and provide account-related support.

To respond to questions, complaints, delivery issues, return requests, refund requests, and product enquiries.

To improve website functionality, understand customer behaviour, identify technical problems, improve navigation, optimize performance, and develop new features.

Where permitted by applicable law, we may send you information about new products, special offers, discounts, seasonal collections, recipes, brand updates, and other Fazlani Spices news.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your purchase.

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us keep you signed in, remember shopping cart items, remember preferences, understand website usage, improve website performance, and provide relevant functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including account functionality or shopping-cart functionality.

When you add products to your cart or proceed to checkout, information may be stored temporarily or associated with your account to provide shopping functionality.

This may include selected products, quantity, product variants, cart value, and checkout information.

This information is used to help complete your purchase and provide a smoother shopping experience.

We do not sell your personal information as a standalone product.

We may share necessary information with trusted service providers who help us operate our business, including payment providers, delivery and logistics partners, technology and hosting providers, and analytics and marketing services.

Third-party service providers are expected to handle information in accordance with applicable requirements and their contractual obligations.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Depending on the service, security measures may include secure authentication, encrypted connections, access controls, secure hosting infrastructure, monitoring and logging, and limited access to personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you create an account with Fazlani Spices, you are responsible for keeping your login credentials confidential.

Please do not share your password with anyone.

If you believe that someone has gained unauthorized access to your account, contact us as soon as possible. We may take appropriate steps to protect your account and information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, maintaining business and transaction records, providing customer support, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period may vary depending on the type of information and applicable legal requirements.

Depending on applicable law, you may have rights relating to your personal information, including requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where legally permitted, withdrawing consent where processing is based on consent, opting out of promotional communications, and raising concerns regarding the handling of your personal information.

Requests may be subject to identity verification and applicable legal limitations.

Our website is not intended to be used by individuals who are unable to legally enter into transactions.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites, services, or platforms.

These websites may have their own privacy policies and terms.

Fazlani Spices is not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Payments may be processed by third-party payment providers.

When you choose a payment method, you may be redirected to or interact with the payment provider's systems.

The payment provider may collect and process payment information according to its own privacy policy and terms. We encourage you to review the privacy practices of the relevant payment provider.

Depending on the technology and service providers used to operate our website, your information may be processed or stored in locations outside your immediate region.

Where required, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

We may process certain information to detect, investigate, and prevent fraudulent transactions, payment abuse, unauthorized account activity, fake orders, website abuse, and other unlawful activity.

Where reasonably necessary, information may be shared with payment providers, logistics partners, technology providers, or appropriate authorities.

If Fazlani Spices undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, data-processing practices, or legal or regulatory requirements.

When changes are made, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact Fazlani Spices through our Contact Us page.

When contacting us about your personal information, please provide enough information for us to identify your request and verify your identity where necessary.