Terms & Conditions

These Terms & Conditions constitute an agreement between you and Fazlani Spices regarding your use of our website and purchase of products through our online store.

If you do not agree with any part of these terms, please do not use our website or place an order.

We reserve the right to update or modify these terms at any time. Any changes will become effective once they are published on this page. Your continued use of the website after changes are published constitutes your acceptance of the updated terms.

By using this website, you confirm that you are legally capable of entering into a binding agreement.

The information you provide during registration or checkout is accurate and complete.

You will use the website only for lawful purposes and not to engage in fraudulent, abusive, or unauthorized activities.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

You may use the Fazlani Spices website for personal, lawful purposes.

You agree not to attempt to gain unauthorized access to our website or systems, interfere with the operation or security of the website, copy, reproduce, modify, or distribute website content without permission.

You may not use automated systems to collect or scrape website information, upload malicious software, viruses, or harmful code, use the website for fraudulent or illegal activities, or impersonate another person or organization.

We reserve the right to restrict or terminate access to users who violate these terms.

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, weights, and other information displayed on our website are accurate.

However, slight differences may occur between the product shown on the website and the product delivered, particularly in packaging design, colour, product photography, label design, availability, and batch information.

Product images are provided for representation purposes and may not always exactly reflect the latest packaging.

We reserve the right to modify product information, packaging, availability, or specifications without prior notice.

All products are subject to availability.

A product displayed on our website may become unavailable due to stock limitations or other circumstances.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, cancel the unavailable item, provide an applicable refund, or cancel the complete order where necessary.

We will make reasonable efforts to inform you when such situations occur.

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the checkout process where applicable.

While we make reasonable efforts to maintain accurate pricing, an incorrect price may occasionally appear due to technical or human error.

If an order has been placed with an incorrect price, we reserve the right to contact you before processing the order. You may choose to proceed with the corrected price or cancel the affected order.

From time to time, Fazlani Spices may provide promotional offers, discount codes, seasonal campaigns, or other promotional benefits.

Unless otherwise stated, promotional offers cannot be exchanged for cash; multiple discount codes may not be combined; offers may have specific validity periods; certain products may be excluded from promotions.

We reserve the right to modify or discontinue an offer at any time. Any additional terms applicable to a particular promotion will be displayed with that promotion.

Certain features of the website may require you to create an account.

When creating an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for all activity carried out through your account. If you believe that your account has been accessed without authorization, please contact us immediately.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused or these Terms & Conditions have been violated.

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept or decline an order, limit quantities, cancel orders, correct pricing or product information, and refuse orders associated with suspected fraud or unauthorized activity.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund policy.

Payments may be processed through third-party payment providers supported by our website.

You agree to provide valid and authorized payment information when placing an order.

We do not knowingly store complete payment card information on our own systems when payment processing is handled by a third-party payment provider.

Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.

If a payment fails or is reversed, the order may not be processed until successful payment is received.

We make reasonable efforts to process and dispatch orders within the estimated processing time displayed on our website.

Delivery times are estimates and may vary depending on delivery location, courier availability, weather conditions, public holidays, operational disruptions, incorrect or incomplete address information, or circumstances outside our reasonable control.

Once an order has been handed over to the delivery partner, delivery is also subject to the courier's operational timelines.

Customers are responsible for providing a complete and accurate delivery address, including full name, house/building number, street or locality, city, state, postal code, and valid contact number.

Fazlani Spices will not be responsible for delivery failures or additional charges resulting from incorrect or incomplete information provided by the customer.

Because our products are food items, returns are subject to hygiene and product-safety considerations.

We generally do not accept returns of opened, used, or partially consumed food products.

If you receive a damaged, defective, incorrect, or tampered product, you must contact us within the applicable period specified in our Returns & Refunds Policy.

Depending on the circumstances, we may offer replacement, refund, store credit, or another appropriate resolution. All return and refund requests are subject to review and approval.

You may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved after payment has been received, the applicable refund will be processed according to our refund policy.

We cannot guarantee cancellation requests made after an order has entered the shipping process.

All content available on the Fazlani Spices website, including logos, brand names, product photographs, graphics, illustrations, text, product descriptions, website design, icons, videos, layouts, and software is owned by or licensed to Fazlani Spices.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

The Fazlani Spices name and logo may not be used in a manner that suggests unauthorized association or endorsement.

If the website allows customers to submit reviews, comments, photographs, or other content, you agree that the content should be truthful and relevant.

You must not submit illegal, abusive, defamatory, or misleading content; content that infringes another person's intellectual property or privacy rights; malicious code or promotional spam.

By submitting content, you grant Fazlani Spices permission to use, display, reproduce, and publish that content for legitimate business and marketing purposes.

We reserve the right to remove content that violates these Terms & Conditions.

Your use of our website may involve the collection and processing of personal information.

We handle personal information according to our Privacy Policy. Information may include details such as name, contact information, shipping address, billing information, account information, and order history.

Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.

Our website may use third-party services for functions such as payment processing, shipping and delivery, analytics, authentication, customer communication, website hosting, and marketing.

These third-party providers may operate under their own terms and privacy policies.

Fazlani Spices is not responsible for the independent policies or practices of third-party services, except where required by applicable law.

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily represent an endorsement by Fazlani Spices.

We do not control third-party websites and are not responsible for their content, availability, security, or policies.

You should review the terms and privacy policies of third-party websites before using them.

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available without interruption, free from technical errors, free from viruses or other harmful components, or compatible with every device or browser.

Maintenance, updates, technical problems, security issues, or circumstances beyond our reasonable control may temporarily affect website availability.

To the extent permitted by applicable law, Fazlani Spices will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms & Conditions is intended to remove any statutory rights that consumers may have under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold Fazlani Spices, its employees, representatives, partners, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms & Conditions, your misuse of the website, your violation of applicable laws, or your infringement of another party's rights.

Fazlani Spices will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, transportation disruptions, strikes, internet or infrastructure failures, public emergencies, supply-chain disruptions, or other unforeseen events.

We will make reasonable efforts to minimize the impact of such circumstances.

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes arising in connection with these Terms & Conditions or the use of our website shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection laws.

We may update these Terms & Conditions from time to time to reflect changes in our products and services, website functionality, business practices, or legal or regulatory requirements.

The updated version will be published on this page with a revised Last Updated date. You are encouraged to review this page periodically.

If you have questions about these Terms & Conditions, your order, or any of our policies, please contact us through the information provided on our Contact Us page.